June 9, 2023 at 5:26 PM. These FIRE TVs have backlights go out and you get no picture but have sound.You can check YOUTUBE for FIRE TV (or your brand tv)backlight problems.There a lots of tutorials how to check and replace backlights.It is a PIA but can be done.I found my backlights for 50″ Insignia on EBAY for cheap.. Use the following tips to help get your blank or unresponsive screen up and running. Learn more about Fire TV on Amazon.com Help: https://www.amazon.com/gp/h.
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3. Reboot the Fire TV Stick. Restarting your Fire TV Stick could also fix the black screen problem. You can restart the Fire TV Stick either using the remote or performing a hard-reboot. Hold the Select button and Play/Pause button simultaneously for at least five (5) seconds. Doing that will turn off the Fire TV Stick and power it on immediately.. Let the device sit for 25 min (turned on) or until the screen changes. Try connecting the device to a different outlet. Cycle the available resolutions on your Fire TV device by pressing and holding the Up and Rewind buttons together for five seconds. Allow your device to cycle through all available resolutions.
